Testimonials
Customer service is our #1 priority! We believe a satisfied customer passes that experience along—faster than any advertisement can. And all of our customers are testaments to our commitment to customer satisfaction!
I first called Better Built Basements after researching on Angies List and elsewhere for an inlaw apartment installation in the basement of my finished raised ranch. I was impressed with the reviews and the website. Fortunately for me I had good reason because whatever I read on other customers reviews was true. The owners Jim and Randy and their excellent crew of plumbers, electricians, carpenters, painters, tapers etc were consummate professionals.
The part I was impressed with most was everything was done as promised and because I work a night shift I got to see them everyday and it was obvious they enjoyed and took pride in all their work. They all seemed to enjoy the ribbing and good natured needling that makes for a good work environment. I respected the camaraderie they displayed in making sure the finished product was like their own home.
In our initial appointment Jimmy took all the measurements and within three days his design team had 4 separate plans for me to choose from. I chose an open floor plan. They gutted the whole finished basement walls ceilings etc. right down to the floors in one day and then just took off from there.
The work they did started right from the studs and included a full kitchen with beautiful cabinets. bathroom with five foot walkin shower. Also in the open plan was a living area with large bedroom and huge walkin closet.
Jim would call me it seemed like everyday to let me know who was coming and what time. He was great. He also went above and beyond trying to satisfy the various building code requirements my town was requiring. He must have made 15 trips to town hall explaining exactly what he was doing and why and I know he saved me several thousand dollars by his persistence.
In closing I would like to say I was completely satisfied. The clean up the end of each day was impeccable which was important because it never seemed like a messy construction site. I also felt that I made some new friends along the way which was a bonus on top of the superior craftmanship which shows in the finished apartment. I would be more than happy to show the work they did or answer any questions you may have.
Sincerely,
Bill Camire in Wallingford, CT
Dear Jim,
The master bath renovation you did for us was so well done. I know you don't usually do just bathrooms, but this was a major renovation job. After contacting several other contractors who told us we could not both widen the door and make it into a pocket door, you told us we could and then did it. You corrected the squeaky floor and replaced the old tiles with 12" beautiful ones. You corrected all the old holes in the wall from towel racks and painted the walls the most beautiful blue. You also helped us with decisions we hadn't thought of, like a new wider threshold, paint matching the walls, and the best brand of toilet. We thank you for that.
Additionally, you worked with us when we had a death in the family and had to be in Boston several nights. You and your workers never paused or stopped and finished the job earlier than predicted. We are very pleased and will recommend you to all our friends.
Thank you.
Stephanie J. & Chris M. in Middletown, CT
February 2012
As the holiday season starting coming into focus and my wife and I realized that our four children, their spouses and twelve grandkids would be spending time with us during Christmas week, we quickly decided it was time to add a new room in our unfinished basement. Something we had contemplated for some time.
We obtained quotes from two people and then my wife saw an advertisement by better Built Basements (BBB) in a magazine with a picture of a finished product on the cover. We looked at their website and read their many letters of recommendation from very satisfied customers. We immediately contacted them for an advertised free quote and design.
A few days later (on a Sunday morning), Joe, their salesman, arrived and spent a couple of hours with us discussing our needs for this room and then taking measurements. Not long thereafter, the emails arrived with several design concepts which we iterated over the next week and finally settled on a plan. We anxiously awaited the cost quote and found it to be very competitive and lower than we had expected. Because BBB had their own team to do the work and only subbed out the sheet rock, we made the decision to proceed with them to give us the best chance of finishing before Christmas.
After executing the contract, the plan was put into place to start construction on October 28th and complete in early December. Well, October 29th arrived and with it came storm Alfred and seven days without power. Now we were a week behind and BBB's projects were piling up on each other. The owner Jim reassured us that we would have our completed room before Christmas one way or the other.
Once work re-commenced, it was a joy to behold each day. Paul and his crew completed the framing, followed by Randy and his team with the electrical work. Sheet rock was installed and Danny initiated the taping before leaving to have his burst appendix diagnosed and removed. Tom arrived for the next few days and completed the taping. Al then arrived to remove the old stairs and install the new ones. Unfortunately Al hurt his back which resulted in another delay of two days. Not to worry Jim said and the work went on.
At the end of each day the area was cleaned up as advertised, allowing frequent show and tell's to friends and neighbors. Now the project became a seven day a week effort. Mike arrived on a Saturday to begin the painting and continued all day Sunday. Some final electrical work was completed along with the painting and carpet installation and we were ready for the furniture. Jim and Paul finished the job on a Sunday with the installation of shelving hardware in the two closets in the room.
As I relaxed on the new couch watching our new flat screen TV in this beautiful room, I rehashed the whole project in my mind. What impressed me the most was the way Jim and his team of highly skilled, extremely personable professionals, conducted themselves and did what they said they would do while overcoming several delays. They are truly a top notch group. I feel like I made some new friends over the last two months.
I would highly recommend BBB to anyone who may be considering adding a basement room. I would also be pleased to discuss our experience. Call Jim for our contact information.
Dave and Pat in Glastonbury
January 2012
Being new CT residents from out of state my wife and I had really no idea as to where to turn for help in finishing off the basement in our home. We asked a few friends for recommendations and did some on-line research as well. We came across Better Built Basements on-line and we are very glad we did.
Of the three companies that we dealt with seriously about the project it became very apparent that Better Built Basements seemed to have total grasp of what we wanted in our basement project and what it would take to accomplish it. The project was not straightforward and required moving an entire HVAC unit, adding a walk out feature, dealing with basement support columns and also a legal egress window that was below grade. Of the three quotes that we were working on, only Better Built Basements seemed to have the answers to all of these issues fairly quickly while the others seemed to have more questions than answers after a couple of meetings. I could see then that because they specialized in basement remolding they had pretty much seen it all. I was also impressed that Better Built Basements was the only company that e-mailed us the plans for the project to review and modify with them while the others showed them to us when meeting but took them when they left not leaving me a copy to review. Before the plans were finalized Better Built Basements had a couple of on site meetings with all the trades to make sure everyone was on the same page and it took off from there.
We signed the contract the day of an earthquake, the project started the week of tropical storm Irene and in the middle we had the October 'Nor'easter of 2011. That being said, the project finished up pretty much as scheduled. The Better Built Crews were great, I was kept informed pretty much daily as to what was going on and so on. Even my neighbors commented on how neat the guys were and site was after they left every day. Not once could I say that they were looking to just finish up the job quick and move on.
Like just about any home improvement project situations pop up that need to be addressed and modified. In the few times that that happened there was always a collaborated effort to overcome the issue and make everyone happy. And if there was an adjustment to cost I was presented with it before hand, again, to make sure all were on the same page.
In the end my family was very happy with our experience with Better Built Basements. They came through from the design stage right up to the finish. If you want one company that can do it all for your basement project (including arranging for town permits and inspections) they should be your next call. Thanks again to the Better Built Basement team, one and all. We love our new basement.
Mark B in Unionville
December 2011
What we are writing is not just a nicely worded testimonial letter; we are telling a story, a story that we couldn't wait to tell everybody – our son working far away on the other side of the Pacific, our niece living on the West coast, and our neighbors and friends – how once a nightmare has turned into the joys of owning a great "Better Built Basement!"
Located at 12 Webster Hill Blvd, West Hartford, our basement was flooded by the backwater in April 2011, with the wall panels, carpeting, furniture pieces and book collections totally ruined, leaving a smell that made us feel sick. Now, after a month's work by Better Built Basements, LLC, it looks spic and span, with newly painted walls, a new carpet, a new ceiling, a new heating system, an even larger space, and above all, a fond memory we'll cherish for many years to come. We will remember the company's absolutely great group of workers, dedicated and skillful, polite and caring, their passion for excellence, and a rare commitment to the set schedule. We won't forget, for example, how Jim, owner of the company, led a team of four in their fight against heat on July 22, the day the project began. Jim's son, a teenager, also came to help. The room temperature hit 100 the second day and yet they worked nonstop from 7:30a to 5:00p.
You may say, well, there is no free lunch; you pay for what you get. It's true. But what's also true is that you are a true happy customer when you receive more, or much more, for what you have paid for. Actually the Better Built Basements LLC was the lowest bidder among four companies we had looked at. We are not only happy with Jim's fair charge but are also impressed with the added values that go beyond the dollar amount.
One such added value is the company's responsiveness. We had an unexpected renewed flooding threat just a few days ago due to the town's system failure caused by the tropical storm Irene. As we panicked, we called Jim. Within half an hour, the man showed up. He calmed us down and helped with things that were not even his responsibilities. Thanks you Jim! Thank you all those fine workers!
We are very fortunate to have had Jim and his Better Built Basements, a company we really want to recommend to all and hope our joy will become yours one day. Our niece has flown from Seattle to enjoy our new basement, and our son, daughter-in-law and grandchild will fly across the Pacific in late October to see the rebuilt basement. You see, we have made our basement a big deal in our life!
Sincerely,
Qin You (a retired teacher) & Yanan Ju (a CCSU professor) in West Hartford
August 2011
Click the above images to view this finished basement!
We recently had the opportunity to work with Better Built Basements. We had wanted to finish our basement for a few years and finally decided to take the plunge. After meeting with several local contractors we chose BBB because we were impressed by their commitment to their customers, their beautiful photo journals of completed projects, and the easygoing-manner of their sales leader, Joe. As the project continued we met Jim, Randy, Mike, Al and the rest of the BBB crew. Right from the start we knew we had made the right choice. Everyone was professional, courteous, and had the same goal—to give us the best basement possible.
Toward that end, Jim made deliveries on weekends, after hours, and answered his cell phone on the first ring every time we called. Regardless of the circumstances and at every turn, Jim and his crew showed us their willingness to go above and beyond. We didn't know exactly what we wanted our basement to look like until we saw the finished product. We couldn't be more pleased with the end result and are grateful to BBB for their excellent work and craftsmanship!
Aaron and Lisa in Colchester
June 2011
Click the above images to view this finished basement!
"Better Built Basements exceeded all my expectations. They did an amazing job on my basement! Not only was the work of the highest quality, but Jim was in constant contact to make sure that we were happy and that everything was running smoothly. I knew if I had even the smallest question I could contact Jim and he would get back to me very quickly. The people of Better Built Basements work harder than any other company I've worked with. Not only did that mean working longer hours, and even weekends, but it also meant keeping the space clean each day. That was a bonus that was greatly appreciated. No one likes to come home to a remodel project when the room is left is disarray each night. Better Built Basements treats your space like their own home, so you can view the work each night without tripping over equipment or encountering excess dirt.
In addition to their hard work and respect for our home I also appreciated having a timeline for the project so I knew when each step was to take place. Since my laundry was in my basement they even let me know if it would be unavailable for any period in time so I could plan accordingly. The project came in at the cost quoted and the team worked hard to make my room look perfect.
I cannot recommend Better Built Basements enough. The team that worked on my home was friendly and courteous. Jim made the project stress free and enjoyable. All my husband and I had to do was enjoy watching our new space unfold. I would recommend BBB for your home improvement project and plan on contacting them again in the future for any other project we have."
Maureen H. in Windsor, CT
May 2011
Click the above images to view this finished basement!
"You are not kidding with the name of your company. Better Built Basements is RIGHT!!!! You took our basement from 1968 and turned it into a Supersized 2011 basement. The space has been transformed into the best room in our house.
What impressed us most about your company is your communication with us (the customer) and yourselves (the crew). There was never a time I wasn't aware of what the next steps were, and what was completed that day. It was reassuring to know everyone was on the same page as to what had been done, and where the project was going.
Another point I would like to make is how excellent everyone was at making suggestions. When an idea would come up, such as built in shelving or making the stairs down the basement transition better, it seemed like the team knew exactly what look and style was best for the space. That was very impressive. To not be left out there on a limb to come up with all the ideas.
In regards to professionalism and timeliness, you were all amazing. We cannot thank you enough how patient you were with our kiddos and appreciate the many Sundays you all worked to get the job done. I am, and will continue to recommend Better Built Basements to anyone who's interested.
The Szajna Family in Simsbury
May 2011
Click the above images to view this finished basement!
Better Built Basements just completed finishing our basement. They gave us a huge, rec-room and two other rooms and closets. Starting with the salesman, Joe writing the contract, to the completion of the job they told us what they would do and did what they said to the letter. Better Built Basements owners, Jim and Randy, painter mike, electricians, carpenter, Paul, floor installer, Larry, plumber, Reno, the entire crew were very professional. Our basement is perfectly beautiful, thanks to them.
My husband and I would recommend Better Built Basements to anyone. They know how to get the job done.
Marion and Seb D.
April 2011
Click the above images to view this finished basement!
"Jim and his team are very professional, friendly and punctual. They do great work. We are extremely pleased with the finished product. The process was smooth and out project was completed well ahead of schedule. Thank you!"
Mason C. in Milford
April 2011
"Last November, 2010, we met Jim and Kelly from Better Built Basements at the Home Show in Wallingford. We were interested in refinishing our basement and they presented themselves as basement specialists. We liked them and their approach to our remodeling goals.
A home evaluation was arranged and preliminary plans were drawn up by Joe in one evening that became the basis of our construction project. From the start, we were impressed with the prompt arrivals, obsessive cleanliness and the concern for our home that every member of the construction team displayed. Every evening we would receive a call from Jim telling us of the progress of their work. We couldn't wait to get home at night to see how everything looked. We were never disappointed.
As with any project, things did not always go according to plan. We encountered many significant and unexpected obstacles along the way. In addition, we had a winter that was unparalleled in intensity and snowfall! Nothing flustered Jim and his team. Each item was dealt with quickly and efficiently. No problem was too big or too small to warrant his complete attention to a solution. Every member of the team was a pleasure to work with and an expert in his field. The results along the way were proof of that.
Ultimately, we now have a living space in our home that far exceeded our expectations. We strongly recommend Jim and his team at Better Built Basements to anyone who is considering finishing or remodeling their basement. We can promise you that you will be as happy as we are with the results. Please feel free to contact us if you have any questions at all.
Dr. Jay K. & Mrs. Kathy K. in Cheshire
March 2011
Click the above images to view this finished basement!
"Thank you for the great job you did in building our basement play room. The project was completed on time and with a high degree of quality. My Wife and I were impressed with the whole process and would recommend Better Built to anyone considering a basement remodel."
Dan and Jess F. in Colchester, CT
January 2011
"Thank you for doing such a wonderful job on our basement. From beginning to end the quality of work and level of service and attention was impeccable. I was very impressed about how quickly construction began and how clean the job site was at the end of each day. The quality of work and attention to detail was reassuring and a relief. I can't explain how much we appreciated your company's diligence to make sure everything is perfect and exactly how we envisioned it. Your staff is very friendly and courteous and frankly we will miss having them around the house.
Since our home was newly constructed, it was very important that our walk out basement look and feel as if it were part of the original construction of the home. Better Built Basements coordinated with the original builder to make sure that the finish and materials matched. The work was seamless and to be honest, better quality than the original builder. Better Built Basements delivered a much better product with much better materials and service for a price that was very competitive with the competition. It was very easy to choose BBB over your competitors. We have recommended you to a friend who loved your work after seeing our place! Thank you again for treating our home as if it were yours. It was an absolute pleasure doing business with Better Built Basements and we will utilize you for any additional projects we may have moving forward."
Dave H. in Windsor, CT
December 2010
"Better Built Basements actually exceeded my expectations for all three.
Trust – my meeting with Jim and Kelly was the first contractor meeting I'd had where I truly felt I could trust the people I was talking to – not only to be honest, but to be able to deliver the quality they promised. They were straightforward and explanatory; and this carried throughout the entire project and with all the members of their team.
Partner – I was pleasantly surprised that they were such a partner to me all through the process. I'd never done a renovation before and was so appreciative of their suggestions for those design and function details I never would have thought of (I love my columns!), for their guidance on electrical and HVAC, and especially of their willingness to let me take the time I needed to figure out what I wanted (who knew there were so many paint and carpet colors…)
Quality – I am so very pleased with the quality of my basement – from start to finish everything was done with the highest attention to detail I have a newly constructed home, but my basement is, by far, the very best part of it. I enthusiastically recommend Better Built Basements to YOU.
Theda M. in Windsor, CT
September 2010
"Better Built Basement did an absolutely amazing job finishing our basement. They exceeded our expectations in every way. We especially loved that they were able to provide an actual cost estimate for the project in our initial meeting. Even better, their original estimate ended up being the exact cost we paid for the entire project when it was completed!
We also really appreciated being given a very specific project plan with timelines as to when we could expect each step of the project to be completed. The team was then great about sticking to the plan and communicating status; ultimately ending up with the project getting completed ahead of schedule!
They definitely went above and beyond our expectations. Our home was left cleaned up at the end of each work day and they even came in on the weekends and stayed late into the evenings to move the project along more quickly than anticipated.
Each person on the team who came into our home behaved in a professional and kind manner. They were great with our children and overall just a pleasure to work with. We would highly recommend them without reservation and plan to contact them in the future for more projects.
Michelle and Scott B. in Glastonbury, CT
August 2010
Click the above images to view this finished basement!
"We would like to thank you so very much for exceeding all of our expectations while finishing our basement. Better Built Basements was on schedule and budget every step of the way. We could not have been happier with the level of professionalism during completion of our project. Every employee and contractor that was in our home during the project was clean and professional. We always felt comfortable with this group. Jim was frequently in communication with me and he made making design decision along the way very simple and painless. We really feel that Better Built Basements went the extra mile in their attention to detail making our basement more than we could have even dreamed it would be. Thank you so much for all of your hard work. We would highly recommend Better Built Basements for home improvement projects."
Erick C. in West Hartford
May 2010
"Thank you so much for our wonderful new basement! In just three weeks, you took a small, dark, and unattractive basement and transformed it into an inviting and beautiful new hallway and bathroom space! Wow, what a difference!
We first heard of your company when we attended the Home Show at the Connecticut Expo Center and spoke to Mike at the booth. He was so informative and we could clearly tell that basements were your specialty! Soon after, we decided to call BBB and "get the ball rolling". We met with Kelly and Jim a few weeks later. From our very first meeting, we knew that we had made the right choice to work with your company. They took the time to discuss our needs, answer our questions, and put together a "plan" of our new basement space. We were so excited to get started!
Being "first timers" in the home renovations arena, we were a little nervous about what to expect and how the project might inconvenience our lives for a few weeks. And because we have young children, we were extra nervous about how they would adapt. Fortunately, the project began earlier than anticipated and the entire process was a breeze from start to finish! The crew showed up on time every single day, were professional at all times, kept us updated on all stages of the process, answered all of our questions courteously and promptly, and left our home spotless at the end of each day. They were awesome! To our surprise, our project was not an inconvenience to our family at all. In fact, we enjoyed having the crew around and we looked forward to seeing them each day!
Now that two weeks have passed since our project was completed, we have had the time to get used to our new basement living space. The tiled hallway is welcoming and bright. The full bathroom is serene and relaxing. The attention to detail is apparent to all who see it. We have been excited to show it off to our friends and family and we have received so many compliments on the transformation! It's like a whole new world downstairs! We can't say thank you enough to Kelly, Jim, Mike, Randy, and the entire BBB crew! Your electricians, plumbers, carpenters, drywallers, tapers, tilers, and painter are all top-notch! We look forward to working with you in the future and would recommend you, without hesitation, to others. Keep up the excellent work!"
Andy & Lesley R. in Plantsville, CT
June 2010
"On behalf of the entire family, I would like to thank you for the great job you did in finishing our basement. Our basement was transformed from a cold and dark uninviting space to a beautiful multi-purpose exercise and entertainment area. It's hard to believe it's the same space. The family will now be able to enjoy this area for years.
We are very pleased with the quality of workmanship and professionalism of everyone involved. You kept us informed daily of what would be happening. Everyone was there when you told us they would be and the space was cleaned up at the end of each work day. We looked forward to coming home from work and seeing the progress on the basement every day. And you beat your projected completion date by several days.
Please feel free to give our email as a reference. We look forward to working with you again. Thanks again!"
Martha & Russ K. Glastonbury, CT
April 2010
"We are writing this letter in order to thank Better Built Basements for the incredible work they did finishing our basement. From the moment we met them, the people at Better Built Basements were professional, trustworthy, and thorough with their workmanship. During the initial consultation, they met with us for over two hours. This was not something we had experienced with other contractors, as they seemed to consider this time as a mere formality. Also during this consultation, Jim and Kelly went out of their way to get to know us as people. This enabled them to design a basement that was truly ours. Additionally, they were able to pinpoint areas where we could do some of the work ourselves, which decreased the final cost of the project. In doing this, they reduced their already fair price to one that we could not refuse.
Even before the construction process began we were immediately impressed with the high level of communication that Better Built Basements demonstrated. Jim was constantly checking to make sure that we were happy with the way the project was progressing. Jim and his staff, on more than one occasion, worked longer than usual days to make sure that the work on our project was moving at a pace that would ultimately finish it ahead of schedule. We were also delighted with the fact that the entire Better Built Basements crew cleaned up immaculately after each day of work. We constantly had neighbors in our basement to show them the progress and never felt we needed to straighten up in any way. The other aspect of working with Better Built Basements that we thoroughly appreciated was the level of flexibility that they brought to the table. Jim and his staff were constantly ready to go above-and-beyond to make sure that we were ultimately pleased.
Now that the work is completed, we are more than satisfied with our new basement. We have already recommended Better Built Basements to all of our neighbors and we will continue to recommend them to anyone who is in the market for a new, finished basement. We had an extremely positive experience with Better Build Basements and are confident that they will continue to do great work for all of their future clients.
Ethan and Christine H. in East Hampton
March 2010
"I hired Better Built Basements to handle the remodel of a 40 year old ranch that I bought from a bank foreclosure. The project included demolition, basement/kitchen/bathroom remodel, painting and a few other tasks. Unlike several of the competing bids, BBB gave a detailed project estimate with costs clearly associated with the scope of work for each phase. Any changes were addressed as they occurred and there were no "surprises" incorporated in the final invoice.
Jim was very helpful throughout the process, making suggestions, developing cost scenarios and finding ways to solve the problem at hand. He was in constant contact to ensure each phase was meeting expectations. During construction, the jobsite was kept very orderly and all the workers on the project were very helpful. All deadlines were met and the right people were on hand each day to keep things moving along. The final product looks fantastic and is a true reflection of the time & effort BBB put into this project."
Kevin M. in Manchester, CT
October 2009
"We could not miss the opportunity to thank you so very much for the beautiful work you did finishing our basement. No one would ever believe the beautiful transformation from an absolutely nothing space to a room that will provide hours of enjoyment for our whole family, especially little Kailey. Our daughter will now have a safe, warm, cozy place to play. We will finally have a family room to keep all her toys and books, and an office area for ourselves. I can only imagine the hours of enjoyment ahead for us as a family. Everyone who came into our home from day one to the finish was so wonderful. It was like working with family. Everyone was very nice and always left everything so clean. We could hardly wait to go downstairs every night when we came home from work to see the magic that happened that day! Things went very quickly and turned out better than we could have ever imagined. (Even our last minute requests were no problem.)
We would have you come again to do any other project in our home and would recommend you with complete confidence. Please feel free to give our number to anyone to call for a reference."
Joshua & Teresa K. in Newington, CT
June 2009
"Words cannot express how happy I am with my new family room, additional living space and bathroom. It was an incredible transformation and each day that I'm in my new "living space," I still can't believe it's the same basement! My kids are so happy now that they have a place for their friends to hang out and we will all enjoy it for many years to come. From start to finish, Better Built Basements was so professional, clean, timely and informative. They provided me with daily updates as to how the job was going and what I could expect next. I knew from the start that I chose the right company for the job! The quality and design of the work completely exceeded my expectations. It's like having a whole new, beautiful house now and we were able to double our living space!
Thank you so much Jim, Randy, Kelly and everyone for your hard work, dedication and talent."
JoAnn P. in Cromwell, CT
June 2009
"Thank you so much for working with us to demolish and rebuild two bathrooms at the same time! The work was done in a timely manner, licensed professionals completed the sheetrock, plumbing, wiring and tile work, and your one-on-one care made selection of materials and equipment actually enjoyable! Please feel free to use our name as a reference."
John and Victoria D. in Storrs, CT
March 2009
"I wanted to write and thank you for the wonderful experience of having Better Built Basements finish our basement. As you know, we shopped around quite a bit after we first met you, and after making all the comparisons, we decided to put our trust in you. Besides the workmanship which was flawless, every step of the way you personally kept us informed of what was being done, day by day, when each day would start and what we would expect at the end of each day. I was astonished by how often you personally showed up to inspect the work and make sure that we were cared for. Everyone on the job, from the estimator, to the foreman, to the subcontractors; everyone was professional, friendly, clean and thorough. I have already told several friends and neighbors about Better Built Basements, and I hope this letter can be used to tell others what a great experience they will have by hiring you."
Tom & Margy S. in Windsor, CT
February 2009
"On behalf of the entire family, I would like to thank you for the wonderful job that you did in finishing the new playroom in our basement. The transformation is truly unbelievable from such a cold, dark space to a room that the whole family will enjoy for some time to come.
We have experienced numerous home improvement projects over the years, and hold this project up as one of the best. You and all of the contractors who entered our home were courteous and professional at all times. We really appreciate the fact that workers were always there when you said they would be and that the work space was kept so clean each evening when everyone went home. In addition, we were kept informed throughout the project which remained true to the outlined schedule. Even when the initial plans for the stairwell cut out had to be altered, you offered us alternatives and your recommendation turned out great.
Most of all, we were pleased with the quality of the workmanship. Both my husband and I feel as if everything from the floor to ceiling was completed as if it were part of your own homes. Your suggestions were perfect from the baseboard heat to the lighting which makes the room feel just right. We look forward to working with you again in the future, as our list of home improvement projects seems to keep growing. I can't let the basement outshine some of our other rooms!"
Mary O. in Rocky Hill, CT
February 2009
